Frequently Asked Questions
Where can I get speaker slides?
The link to all speaker slides will be shared on Wednesday, 10/1. You will receive a notification through the Whova app with the link.
The link to all speaker slides will be shared on Wednesday, 10/1. You will receive a notification through the Whova app with the link.
Are you selling CrisisCon merch on-site?
We will note have any CrisisCon swag on-site available for purchase but please visit the "Shop" page of our website to purchase a t-shirt and have it shipped directly to you.
We will note have any CrisisCon swag on-site available for purchase but please visit the "Shop" page of our website to purchase a t-shirt and have it shipped directly to you.
Where can I see CrisisCon25's photography from the event?
Event photography will be posted to the homepage of our website after the event.
Event photography will be posted to the homepage of our website after the event.
Is this conference approved for Continuing Education?
This program is approved by the National Association of Social Workers (Approval # 886839046-3352) for 15 continuing education contact hours.
The following states do not accept National CE Approval Programs and require individual program/provider application processes: New Jersey (Applications may be filed with the NASW New Jersey Chapter), New York (Applications may be filed with the NASW New York State Chapter), West Virginia
The Following Board does not have Continuing Education Requirements: Puerto Rico
CrisisCon25 has been approved by NBCC for NBCC credit. Sessions approved for NBCC credit are clearly identified. International Council for Helplines is solely responsible for all aspects of the program. NBCC Approval No. SP-5056.
In order to receive the continuing education credits, please plan to submit feedback forms for each session you attend for NASW and/or NBCC, respectively. Some sessions are not qualified for NBCC credit. Please see the session's description to see what credits are offered. We do not have paper forms for you to complete this year.
This program is approved by the National Association of Social Workers (Approval # 886839046-3352) for 15 continuing education contact hours.
The following states do not accept National CE Approval Programs and require individual program/provider application processes: New Jersey (Applications may be filed with the NASW New Jersey Chapter), New York (Applications may be filed with the NASW New York State Chapter), West Virginia
The Following Board does not have Continuing Education Requirements: Puerto Rico
CrisisCon25 has been approved by NBCC for NBCC credit. Sessions approved for NBCC credit are clearly identified. International Council for Helplines is solely responsible for all aspects of the program. NBCC Approval No. SP-5056.
In order to receive the continuing education credits, please plan to submit feedback forms for each session you attend for NASW and/or NBCC, respectively. Some sessions are not qualified for NBCC credit. Please see the session's description to see what credits are offered. We do not have paper forms for you to complete this year.
I'd like to sign up for the Aspire Indiana Health Crisis Center Tour, but it's sold out. Can I join the waitlist?
Yes! Please sign up for the waitlist here. If a spot becomes available, we will let you know.
Yes! Please sign up for the waitlist here. If a spot becomes available, we will let you know.
I'd like to sign up for the Tuesday Networking Event, but it's sold out. Can I join the waitlist?
Yes! Please sign up for the waitlist here. If a spot becomes available, we will let you know.
Yes! Please sign up for the waitlist here. If a spot becomes available, we will let you know.
I'd like to purchase an add-on for an existing registration order but am having difficulty doing so through the registration page. How can I purchase a ticket add-on?
If you already have an existing registration but would like to purchase a ticket add-on, you may do so by logging in here. You will need to log in using the email that you used to purchase the existing registration.
If you already have an existing registration but would like to purchase a ticket add-on, you may do so by logging in here. You will need to log in using the email that you used to purchase the existing registration.
When should I plan to arrive in Indy?
We recommend arriving in Indianapolis on Sunday, September 28, to take full advantage of scheduled conference activities. Those planning to attend the Welcome Reception should arrive by 3pm to allow time to check in and get prepared.
If you plan to attend the pre-conference session, you should arrive on Saturday, September 27.
We recommend arriving in Indianapolis on Sunday, September 28, to take full advantage of scheduled conference activities. Those planning to attend the Welcome Reception should arrive by 3pm to allow time to check in and get prepared.
If you plan to attend the pre-conference session, you should arrive on Saturday, September 27.
When does the conference begin at the JW Marriott Indianapolis?
CrisisCon begins on Sunday, September 28, at 5 pm with a Welcome Reception.
Conference sessions begin on Monday, September 29, at 8:30 am.
CrisisCon begins on Sunday, September 28, at 5 pm with a Welcome Reception.
Conference sessions begin on Monday, September 29, at 8:30 am.
Are there any pre-conference sessions?
We currently have two pre-conference sessions taking place:
We currently have two pre-conference sessions taking place:
- Violence and Mental Health: Enhancing Crisis Services through Behavioral Threat Assessment & Management
- Sunday, September 28 | 12:30 pm - 4:30 pm
- 988 Network Pre-CrisisCon Convening
- Sunday, September 28, 2025 | 12:00 pm - 4:00 pm
What kinds of things are there to do in Indianapolis?
Indianapolis is a vibrant city with plenty to explore - from tours of the iconic Indianapolis Motor Speedway and Lucas Oil Stadium to visits to local attractions like the Indiana State Museum. For a full list of recommendations and city guides, check out the Explore Indy page on our website.
If you are planning to extend your time in Indianapolis, we do have limited available rooms at the group rate, pre and post CrisisCon, and suggest you book your room as soon as possible!
Indianapolis is a vibrant city with plenty to explore - from tours of the iconic Indianapolis Motor Speedway and Lucas Oil Stadium to visits to local attractions like the Indiana State Museum. For a full list of recommendations and city guides, check out the Explore Indy page on our website.
If you are planning to extend your time in Indianapolis, we do have limited available rooms at the group rate, pre and post CrisisCon, and suggest you book your room as soon as possible!
I submitted a proposal to speak, but it wasn't accepted. Can I receive feedback on my proposal?
We were thrilled to receive an overwhelming number of outstanding submissions this year. While we’re unfortunately unable to offer individual feedback on proposals that were not selected, we truly appreciate the time and effort that goes into each submission. We hope to still see you in Indianapolis in 2025!
We were thrilled to receive an overwhelming number of outstanding submissions this year. While we’re unfortunately unable to offer individual feedback on proposals that were not selected, we truly appreciate the time and effort that goes into each submission. We hope to still see you in Indianapolis in 2025!
Are there different hotels or just the conference hotel?
All conference activities take place at the JW Marriott. If their hotel rooms sell out for the conference dates, nearby hotels will be designated as overflow hotels on our website. We encourage you to book your room as soon as possible: Book room at JW Marriott!
All conference activities take place at the JW Marriott. If their hotel rooms sell out for the conference dates, nearby hotels will be designated as overflow hotels on our website. We encourage you to book your room as soon as possible: Book room at JW Marriott!
How do I connect with others?
There are great opportunities to network and build connections throughout CrisisCon, including:
There are great opportunities to network and build connections throughout CrisisCon, including:
- The Welcome Reception on Sunday evening
- Conference meals
- Visiting with Exhibitors
- Interactive features in the Whova mobile app, such as messaging, discussion boards, and meet-ups
What is the Welcome Reception?
The Welcome Reception is a CrisisCon tradition that allows attendees to meet, mingle, and connect before conference sessions. The reception takes place on Sunday, September 28, from 5 pm - 7:30 pm. Light hors d'oeuvres and refreshments will be served, with live music and a cash bar.
The Welcome Reception is a CrisisCon tradition that allows attendees to meet, mingle, and connect before conference sessions. The reception takes place on Sunday, September 28, from 5 pm - 7:30 pm. Light hors d'oeuvres and refreshments will be served, with live music and a cash bar.
Do I need a laptop at the conference sessions?
A laptop is not necessary for conference sessions. Session slides, the conference agenda, and other key conference details will be made available through the Whova mobile app.
A laptop is not necessary for conference sessions. Session slides, the conference agenda, and other key conference details will be made available through the Whova mobile app.
As a first-time attendee, what can I expect?
We’re excited to welcome you to your first CrisisCon! As a first-time attendee, you can look forward to:
We’re excited to welcome you to your first CrisisCon! As a first-time attendee, you can look forward to:
- Specially reserved tables at events to help you meet other first-timers
- A dedicated track of Crisis 101 sessions
- Dinners that offer informal networking opportunities
- A pre-conference Zoom call to help you prepare, ask questions, and connect before arriving
- An informal first-time attendee meet-up on Monday morning
What will the weather be like?
Midwest temperatures can vary greatly in the Fall, but average temperatures in Indianapolis range from 55 degrees to 80 degrees.
Midwest temperatures can vary greatly in the Fall, but average temperatures in Indianapolis range from 55 degrees to 80 degrees.
What time zone is Indianapolis in?
Indianapolis is in the Eastern Time Zone.
Indianapolis is in the Eastern Time Zone.
What is the dress code?
Recommended attire for the conference is business casual. We encourage dressing comfortably and in layers, as room temperatures can vary greatly throughout the day. Comfortable shoes are also a good idea, since the conference venue is large and involves a fair amount of walking.
Recommended attire for the conference is business casual. We encourage dressing comfortably and in layers, as room temperatures can vary greatly throughout the day. Comfortable shoes are also a good idea, since the conference venue is large and involves a fair amount of walking.
Is there a lot of walking involved at the conference center/hotel?
There can be, but we do our best to limit that! While the meeting rooms and sleeping rooms are in the same hotel, depending on the sessions you are attending, we tried to keep everything for CrisisCon on two floors. We suggest wearing comfortable shoes when possible, and if you need any accommodations, please note that during your registration.
There can be, but we do our best to limit that! While the meeting rooms and sleeping rooms are in the same hotel, depending on the sessions you are attending, we tried to keep everything for CrisisCon on two floors. We suggest wearing comfortable shoes when possible, and if you need any accommodations, please note that during your registration.
Will there be exhibitors at the conference?
Yes! We will have 40+ of the top vendors and organizations in the industry present. They are excited to meet with you, so make sure to stop by their table to learn about new products, services, and opportunities! Exhibitors will be available from Monday, September 29, to Wednesday, October 1. We will post a list of all exhibitors in the mobile app.
Yes! We will have 40+ of the top vendors and organizations in the industry present. They are excited to meet with you, so make sure to stop by their table to learn about new products, services, and opportunities! Exhibitors will be available from Monday, September 29, to Wednesday, October 1. We will post a list of all exhibitors in the mobile app.
When is on-site registration open?
Registration is open on Sunday from 11 am - 5 pm and Monday through Wednesday from 7:30 am - 10:30 am. Our help desk will be staffed each day should you have any questions.
Registration is open on Sunday from 11 am - 5 pm and Monday through Wednesday from 7:30 am - 10:30 am. Our help desk will be staffed each day should you have any questions.
I registered but I am no longer able to attend. What is the cancellation and/or refund policy?
Your conference registration is non-refundable; however, you are welcome to transfer your ticket to a different individual until September 12, 2025. To transfer your registration, please complete the form linked here. If you believe you have a special circumstance, please contact us at [email protected] with details. Your request will then be brought to the conference committee for review.
Your conference registration is non-refundable; however, you are welcome to transfer your ticket to a different individual until September 12, 2025. To transfer your registration, please complete the form linked here. If you believe you have a special circumstance, please contact us at [email protected] with details. Your request will then be brought to the conference committee for review.
What is included in the conference registration fee?
A full registration includes access to breakout sessions from Monday - Wednesday, including Keynotes and Plenary sessions, the Welcome Reception, and meals and breaks on Monday, Tuesday, and Wednesday (Breakfast on Monday - Wednesday, and Lunch on Monday and Tuesday).
It does not include: Access for guests, pre-conference registration, networking dinner, or the tour. These items are all available for an additional fee.
A full registration includes access to breakout sessions from Monday - Wednesday, including Keynotes and Plenary sessions, the Welcome Reception, and meals and breaks on Monday, Tuesday, and Wednesday (Breakfast on Monday - Wednesday, and Lunch on Monday and Tuesday).
It does not include: Access for guests, pre-conference registration, networking dinner, or the tour. These items are all available for an additional fee.
I'm interested in volunteering. How do I sign up?
We have lots of moving pieces during the conference and require volunteers to commit to 3 hours per day. As a thank you to our volunteers, we do offer a 50% discount on a full registration ticket. If you are interested in learning more, please email [email protected].
We have lots of moving pieces during the conference and require volunteers to commit to 3 hours per day. As a thank you to our volunteers, we do offer a 50% discount on a full registration ticket. If you are interested in learning more, please email [email protected].
Do you offer a discount for students?
We do have a student rate of $325! Please bring your active student ID to the registration desk upon arrival.
We do have a student rate of $325! Please bring your active student ID to the registration desk upon arrival.
I want to attend CrisisCon, but I cannot be there for the entire event. What can I do?
We understand everyone has busy schedules, which is why we created the 1-Day Registration option for Monday, Tuesday, or Wednesday. It allows you access to all the sessions, networking, and meals for that day at a reduced rate!
We understand everyone has busy schedules, which is why we created the 1-Day Registration option for Monday, Tuesday, or Wednesday. It allows you access to all the sessions, networking, and meals for that day at a reduced rate!
I will have a guest with me - will they be able to join me at conference meals?
For anyone to access meals, breakout sessions, or special events, they will need to register and have a badge/ticket! If you have a guest who would like to access meals or the reception, we do have individual tickets for them to join. If your guest would like to attend breakout sessions, they will need to register for the conference. A badge is required to access all sessions, events, and meals.
For anyone to access meals, breakout sessions, or special events, they will need to register and have a badge/ticket! If you have a guest who would like to access meals or the reception, we do have individual tickets for them to join. If your guest would like to attend breakout sessions, they will need to register for the conference. A badge is required to access all sessions, events, and meals.
Any tips on travelling to Indianapolis and the JW Marriott?
- Flying: Indianapolis International Airport (IND): The airport is 13 miles / 20 minutes away from the JW Marriott. For more information on the airport, please visit: Indianapolis Airport Authority (Home) | Indianapolis Airport Authority
- Ride Share to/from the Airport: Uber and Lyft services are available from the airport to your selected destination. When using these services for pick-up, exit the terminal to the Ground Transportation Center on the first floor of the Terminal Garage.
- Taxi to/from the Airport: Taxi service is available at the curb on the lower level of the terminal just outside of Baggage Claim. There is a $15 minimum charge for all fares from the airport, regardless of distance.
- Driving/Parking: The hotel does have self-parking and valet parking available. We do have a discounted rate for self-parking, currently at $47.20 per day. Self-parking entrances off Maryland St. and Washington St.
- Amtrak Train: Located less than 1 mile from the hotel. For more information or to book a ticket, please visit Indianapolis, IN (IND) | Amtrak
How can I nominate an awardee for this year's CrisisCon award?
We're proud to recognize and celebrate the exceptional work being done across the behavioral health crisis field. Please click here to nominate an awardee.
Deadline to submit: August 28, 2025
We're proud to recognize and celebrate the exceptional work being done across the behavioral health crisis field. Please click here to nominate an awardee.
Deadline to submit: August 28, 2025